With the current COVID-19 pandemic drastically limiting in-person and face-to-face interaction, GFD has created the following resource pages to help limit your face-to-face exposure while maintaining the communication that is so vital to your business and your client families. Where appropriate, we have included links to external websites and services. Please note that GFD does not endorse any of these services, and we recommend that you do your research and weigh each vendor’s features and benefits against your own unique requirements.
It is important to be aware of innovative and new ways to leverage technology during this time. It’s how GFD has been able to continue providing reliable service to our Members through the current crisis, and it’s how you can help weather the storm until things get back to normal. We have compiled a list of solutions and resources to help you leverage technology for your organization:
You may find that a small number of your client families either can't make their scheduled prepayments or wish to cancel their contracts altogether, due to the the widespread disruption and uneasiness in their lives.
The good news is that there are a variety of solutions available that can allow them to keep their funding either fully intact or allow them to postpone their payments until their current situation stabilizes. GFD has prepared a helpful summary of options your client can take advantage of:
You will likely have to shift some of your client interactions to an online format in order to present, share, and collect important information. Fortunately there are a number of resources and advice GFD can provide to help guide you through this process:
What is Member Connect?
Member Connect is a new video series by GFD created to provide new insights and perspectives on a range of topics. The show will feature interviews and topics that are top of mind for Canadian Bereavement professionals and their client families.
Press Play on Preneed (Webinar)
While many in the bereavement sector are shifting their resources to at-need or halting their preneed programs altogether, we'll share why now is the time to put more focus on your preneed program.
GFD: Committed to Canada's Bereavement Sector
At GFD, we are committed to providing you with solutions to support, promote and secure your future business - it's in our Mission statement and in everything we do to serve our Members.
Be sure to bookmark this page (www.GFD.org/COVID19) as we will continue to update it with breaking news, helpful tips, and resources to help you help your communities.
We will continue to provide full service without interruption to our Members with operating hours from 8:30AM - 5:00PM EST Monday through Friday.
GFD Phone Lines - Service Update
Please be advised that GFD's internal phone system is up and running, however we are aware that some callers may still be experiencing intermittent issues. These issues appear to be caused at the telecom/carrier level, and may be related to increased phone & internet demand across their infrastructures.
We recommend that callers who are having difficulty reaching us by telephone contact us via email at [email protected]. Our Member Care Team remains vigilant in monitoring and providing timely responses to all emails received in order to serve our Members efficiently.